Chloe Albanesius - PC Magazine
Faulty hardware is to blame for a glitch that took Netflix shipping systems offline for several days earlier this month, according to a blog post from the company.
"With some great forensic help from our vendors, root cause was identified as a key faulty hardware component," according to Mike Osier, head of IT operations at Netflix. "It definitively caused the problem yet reported no detectable errors."
Problems started on Monday, August 11 when Netflix monitors flagged a database corruption in its shipping system. "Over the course of the day, we began experiencing similar problems in peripheral databases until our shipping system went down," Osier wrote.
Netflix suspected a hardware issue and moved its system to an isolated environment until normal shipping resumed on Friday. The company initially said it hoped to have things back to normal by the middle of the week, but the problem delayed shipping until the weekend.
"We've taken steps to fortify our shipping system with the acquisition of additional equipment and worked with our vendors to verify we're in good shape elsewhere," according to Osier.
Netflix will provide a 15 percent credit to all affected customers.
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